Contact Centre Services
Our contact centre handles over 500,000 calls a year on behalf of Oldham Council, providing citizens with easy access to a wide range of services over the phone.
Thanks to our multi-skilled contact centre operators, we increase the chances of customer queries being dealt with at the first point of contact. As a result of our increased efficiency, the contact centre service we provide is considerably decreasing the queuing time and answering more calls from the public than ever before.
Key to the development of our service is customer opinion. We use innovative customer service tools that allow our customers to comment on and rate the service they receive every time they call us, giving us ideas and feedback to increase our customer service rates even further.
The contact centre service is proving to be an effective and popular means of customer and council contact. As a result, we’re increasingly dealing with a wider range of issues and employing more and more experts who are able to benefit the Oldham community.