As the first line of contact for customers, our friendly, professional service team are dedicated to ensuring complete customer satisfaction.
Through calls, face-to-face and written contact, we answer all customer queries within a timely manner.
We train our customer service agents to handle complex queries and calls over a range of 18 different Council Service issues. The support we provide can vary from helping someone registering their child with a school, to complex enquiries about benefit entitlement.
Our extensive training programme develops our agents’ skills covering customer service, effective communication and computer skills. With this, they are fully equipped to turn any enquiry or request for help into a positive outcome with all complex queries being directed to an appropriate expert.
Outsourcing your customer services to our award winning team allows you to focus on your core competencies while we dedicate our time to your customers.