As the first line of contact for customers, our friendly, professional service team are dedicated to ensuring complete customer satisfaction.
Through calls, face-to- face and written contact, we answer all customer queries within dedicated SLAs.
Without customers, no business can survive. We train our customer service agents to handle numerous complex calls and for one council in particular we cover 18 different Council Service issues from helping someone registering their child with a school, to complex enquiries about benefit entitlement.
Our extensive training programme develops our agents’ skills covering customer service, communication and computer skills. With this, they are fully equipped to turn any inquiry or request for help into a positive outcome with any complex queries being directed to an appropriate expert.
Outsourcing your customer services to our award winning team allows you to focus on your core competencies while we dedicate our time to your customers.