With an average of one adjustment per week to the UK’s benefits system and the recent welfare reforms putting a huge strain on collecting revenue and dispersing benefits efficiently, councils need to have a sympathetic and reactive plan in place so they can be sensitive towards residents’ situations but still receive revenue.

Our fully comprehensive service covers collection of both Council Tax and Business Rates, processing Housing Benefits and Council Tax Support Schemes, Local Welfare Provision and Discretionary Housing Payments. Our approach of having a team of in-house Enforcement Agents enables us to gain strong links to the community and develop new ways to ensure ethical debt recovery and support.

For residents struggling with payments, our dedicated team of Personal Budgeting Support staff provides help and guidance in managing finances and working out manageable repayment schemes.