With an average of one adjustment per week to the UK’s benefits system, it’s not surprising that it is a struggle to keep on top. Recent welfare reforms have also put a huge strain on collecting revenues and dispersing benefits efficiently. Due to this, councils need to have a sympathetic and reactive plan in place so they can be sensitive towards residents’ situations but still receive revenues.
Our fully comprehensive service covers collection of both Council Tax and Business Rates, processing Housing Benefits and Council Tax Support Schemes, Local Welfare Provision and Discretionary Housing Payments. Our approach of having a team of in-house Enforcement Agents, enables us to gain strong links to the community and develop new ways to ensure ethical debt recovery and support.
For residents struggling with payments, our team of Personal Budgeting Support staff provide help and guidance maximise income, discuss ongoing issues and work out manageable repayment schemes.