As an early adopter of the Universal Credit full service in April 2017, we understand the problems that may be encountered with the service. Our broad knowledge and extensive experience of the service means we are prepared to support you through any challenges you may encounter.

Our services cover supporting the online claim form process, impacts on your Housing Benefit (HB) and Council Tax Reduction (CTR) processes, training staff on HB and CTR processing, understanding the Universal Credit Gateway and how it links with claims for HB and CTR.

We can also ensure you are prepared for the customer queries you might face once the service is in place. For more information, please download our Universal Credit Factsheet.